Shipping policy

Shipping Coverage

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Delivery times and shipping charges may vary depending on the destination, package size, selected shipping service, and carrier availability.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holiday periods, severe weather, or unusually high order volumes, processing may take longer.

Estimated Delivery Times

Estimated standard delivery time is:

Contiguous United States: 3–7 business days after dispatch
Alaska and Hawaii: 5–10 business days after dispatch

These estimates begin after the order has been processed and handed to the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, incorrect addresses, natural disasters, and other circumstances outside our control may affect delivery.

Shipping Charges

Available shipping methods and applicable charges will be displayed during checkout before payment is completed.

Any free-shipping promotion is subject to the conditions displayed at the time of purchase.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information, where available.

Tracking information may take up to 48 hours to become active after the carrier receives the shipment.

Shipping Delays

We make every reasonable effort to dispatch orders within the stated processing period.

If we are unable to ship your order within the promised timeframe, we will contact you with an updated shipping estimate and available options, which may include continuing with the delayed order or cancelling it for a refund.

Ever Pure is not responsible for delays caused by shipping carriers, severe weather, transportation interruptions, government restrictions, emergencies, or other events outside our reasonable control.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting your order, please confirm:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Email address
  • Phone number

Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order enters processing or shipment.

Incorrect or Incomplete Addresses

If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for:

  • Additional shipping charges
  • Return-to-sender fees
  • Reshipment costs

Original shipping charges may not be refundable.

Damaged Packages

Please inspect your order immediately after delivery.

If the package or product arrives damaged, contact us within 48 hours and provide:

  • Your order number
  • Photographs of the outer packaging
  • Photographs of the shipping label
  • Photographs or video of the damaged product
  • A description of the issue

Keep all original packaging until the claim has been reviewed.

Missing or Incorrect Items

If your order contains a missing or incorrect item, contact us within 48 hours of delivery.

After reviewing the issue, we may arrange replacement components, send the correct item, or provide another suitable resolution.

Lost Packages

Contact us if tracking has not updated for an extended period or your package has not arrived within the estimated delivery window.

We may open an investigation with the shipping carrier. Carrier investigations may require additional time before a replacement or refund can be considered.

Packages Marked as Delivered

When tracking shows that an order has been delivered, please:

  • Check around the delivery location
  • Check with other household members
  • Ask nearby neighbors
  • Contact the carrier
  • Allow one additional business day, as some carriers scan packages before final delivery

Ever Pure is not responsible for theft or loss after confirmed delivery, although we will provide reasonable assistance with a carrier investigation.

Refused and Unclaimed Deliveries

Orders refused by the recipient or left unclaimed may be returned to our warehouse.

Any return shipping fees, carrier charges, or original shipping costs may be deducted from the refund unless the refusal was caused by a damaged or incorrect shipment.

Multiple Shipments

In some cases, an order containing multiple components may arrive in separate packages. Separate tracking numbers may be provided.

You will not be charged additional shipping fees when we choose to divide an order into multiple shipments.